Frequently asked questions

How quickly is my server available?

Right away. Once your payment arrives, our system provisions the server automatically – usually it is ready within a few minutes. You receive the access details by email and can find them any time in the client area under "My services".

Which operating system can I use?

Debian, Ubuntu, AlmaLinux, Rocky Linux, Fedora, openSUSE, Alpine, Arch Linux and more – the systems available for a plan are listed on its page under “Available operating systems”. You pick the OS right when ordering; later you can reinstall it yourself in the client area at any time – no ticket, no waiting. You can mount your own ISO via the console.

Can I manage my server at any time?

Yes, directly in the client area: start, reboot, shut down, reinstall, noVNC and Xterm console, snapshots, backups, firewall, network and usage graphs. Around the clock, without involving us.

Which payment methods are accepted?

Bank transfer (with a GiroCode on the invoice), PayPal and SEPA direct debit. You can also top up credit that settles new invoices automatically. All prices on the website include VAT; every invoice is available as a PDF with an embedded e-invoice.

Are there backups and snapshots?

Yes. In the client area you create backups manually or set up backup schedules – stored on our Proxmox Backup Server without downtime. Snapshots let you freeze the server before changes and roll back if needed.

Where are the servers located?

Exclusively in Germany, in the Maincubes and Firstcolo data centres in Frankfurt am Main. That means low latency for Central Europe, GDPR compliance and DDoS protection included.

Can I cancel or change my plan?

Any time to the end of the paid term – directly in the client area, no minimum term. Upgrades to a bigger plan are done there as well, the difference is charged pro rata. Consumers have a 14-day right of withdrawal; it expires once the service has been provisioned immediately and in full.

How secure is my account?

You can sign in with a passkey without any password, or enable two-factor sign-in with an authenticator app, including a backup code for emergencies. All connections are encrypted, and user management lets you give team members only the permissions they need.

How many players fit on my server?

Depends on the game and on mods. Every product page shows a rule of thumb per GB of RAM. When in doubt start small – upgrading RAM is possible any time and keeps the server.

Can I switch the game later?

Yes, via ticket. We switch the server to the new game, the term continues. Back up the old game data in the panel first.

Are there backups?

You can create backups in the panel any time and automate them with schedules. We also back up the node daily for emergencies.

Does the server run around the clock?

Yes. The server runs permanently unless you stop it in the panel. There is no inactivity shutdown.

What does the Ryzen node give me?

Game servers depend on single-core clock. The Ryzen 9 9950X clocks far higher than the EPYC cores and handles more players at the same RAM in Minecraft, Rust or ARK. You pick the node as an option when ordering; switching later is a migration via ticket.

Which payment methods and terms are there?

Monthly, 3, 6 or 12 months, paid by PayPal, card, bank transfer or credit balance. Longer terms are cheaper; there is no minimum term, you cancel to the end of the paid term.

Java or Bedrock?

Both. On start you pick the flavour in the panel: Vanilla, Paper, Purpur, Fabric, Forge or Bedrock. Switching is possible any time via reinstall.

Can I install modpacks?

Yes. Upload Forge and Fabric modpacks via the file manager or FTP. Plan 6 to 8 GB of RAM for large packs.

How much RAM do I need?

Vanilla and Paper: about 5 players per GB. Far fewer with many plugins or modpacks. 4 GB is a good start for a small group.

How do my players connect to the server?

With the address and port from the panel (for example 95.215.32.20:25565). With your own domain they can leave out the port: create an SRV record _minecraft._tcp pointing to the address and port.

Can Java and Bedrock players play together?

Yes, with the Geyser and Floodgate plugins on a Paper server. Bedrock players need a second port (UDP) for this – open a ticket and we will add it.

How do I protect my server from griefers?

Turn on the whitelist (/whitelist on) and keep online-mode set to true. Plugins such as CoreProtect show who changed which block and roll back damage. On top of that, a backup schedule in the panel saves your world regularly.

Which version runs on the server?

Always the current server build from the official launcher. Updates are one click in the panel.

How much RAM do I need?

Hytale needs more than Minecraft: about 3 players per GB. 4 GB for a small group, 8 GB for a community.

How do I connect to my server?

Add a new entry in the server list in the game and enter the address with port from the panel. Friends connect the same way.

Can I use mods and custom content?

Yes. You upload server-side mods and content via the file manager or FTP. Which mods work depends on the game version – after an update, check that your mods are compatible first.

How do I back up my world?

In the panel you create backups by hand or set up a schedule. You can download the world files at any time via the file manager or FTP and take them with you.

Do I need my own licence key?

Yes. Every FiveM server needs a free key from Cfx.re. Create it in the Keymaster with your FiveM account and enter it in the panel under the startup variables.

Is txAdmin included?

Yes. txAdmin is preinstalled and runs on its own port shown in the panel. On first start the setup PIN appears in the console, then you configure the server through the txAdmin interface.

Do I get a database for ESX or QBCore?

Yes. Create a MySQL database in the panel with one click, the credentials are shown right there.

Can I install my own scripts and MLOs?

Yes, via the file manager or FTP. We do not provide support for setting up the scripts themselves.

How many players can I host?

With the free key from Cfx.re you can host up to 48 players. More slots are granted by Cfx.re through a paid subscription – you book it there, not with us. You set the value with sv_maxclients.

How much RAM does my FiveM server need?

A lean server with few resources runs on 4 GB. ESX or QBCore servers with many scripts, vehicles and MLOs rather need 8 GB or more.

How do I connect to the server?

In the FiveM client open the console with F8 and type connect followed by the address and port from the panel. Once the server is running, you will also find it in the server list.

How large can the map be?

Up to 3,500 needs 8 GB, 4,000 and above better 12 to 16 GB. The server loads the whole map into RAM.

Can I use Oxide or Carbon?

Yes, both are available as variants in the panel. Upload plugins via the file manager.

How do I wipe?

In the panel via schedule or by hand: delete map and blueprint files, start the server. A guide is in the knowledge base.

When are the Rust updates released?

Facepunch releases the big update on the first Thursday of every month around 7 pm UK time, together with a mandatory map wipe. Your server then fetches the update at the next restart in the panel.

How do I become admin on my server?

In the panel console enter ownerid with your SteamID64 and your name, then server.writecfg so it is saved. After reconnecting you have admin rights.

Can I use a custom map?

Yes. Enter the direct download link to your .map file as the map URL in the startup variables. The server downloads the map when it starts.

How many players make sense?

Valheim is designed for 10 players. 4 GB is enough, with mods like Valheim Plus better 6 to 8 GB.

Can I bring my existing world?

Yes. Upload the world files from your game folder via FTP into the server worlds folder.

How do my friends connect?

In the game via “Join server” with the address and port from the panel. You set the server password in the startup variables: at least 5 characters and not part of the server name, otherwise Valheim will not start.

Can I use mods?

Yes, with BepInEx: upload the package to the server folder via FTP and the mods to the plugins folder. Important: all players need the same mods in the same version.

Can Xbox and Game Pass players join?

Yes, if you enable crossplay in the startup variables. Players then join with the join code the server shows in the console at startup.

Why does Palworld need so much RAM?

The server keeps all Pals, bases and players in memory and grows with play time. 8 GB is the minimum, 16 GB for long-running worlds with several bases.

Are settings like rates supported?

Yes. Edit the world options directly in the panel, changes apply after a restart.

How do my players connect?

In the game via “Multiplayer” by entering the address and port from the panel. You set a server password in the world options.

Why does the server get slower over time?

Palworld uses more and more memory the longer it runs. A daily restart via a schedule in the panel, for example at night, keeps the server smooth.

How often should I make a backup?

With Palworld, rather often: set up a backup schedule in the panel, for example before every nightly restart. That way you can return to a clean state after a game update or an error.

How much RAM does a big factory need?

RAM grows with the factory, not with players. 8 GB to start, 12 to 16 GB for late game.

Can I upload my save?

Yes. Upload saves through the in-game server manager or via FTP.

How do I set up the server?

Open the server manager in the game, enter the address and port from the panel and claim the server with an admin password on the first connect. Then you create the session there.

Does the factory keep running when nobody is online?

By default the server pauses as soon as the last player leaves. You can turn this off in the server manager, then the factory keeps producing around the clock.

Can I use mods?

Yes. With the Satisfactory Mod Manager you can install mods on your server as well. The server and all players need the same mods.

Are Workshop mods loaded?

Yes. Add mods to the server config, the server downloads them on start automatically.

How many players fit?

About 4 players per GB for vanilla scenarios. Large mod lists and AI-heavy scenarios need much more.

How do I choose the scenario?

You set the scenario in the server configuration via the scenario ID, for example Conflict or Game Master. After a restart the new scenario runs.

How do I become admin on the server?

Set an admin password in the server configuration. In the game you then log in via chat with #login and the password.

Can console players join?

Yes, if crossplay is enabled in the server configuration. Which mods also run on Xbox and PlayStation is decided by Bohemia Interactive.

Why only from 16 GB?

ARK: Survival Ascended needs 12 to 14 GB for the map alone. Below that the server does not start reliably, so we offer it from 16 GB.

Can I run a cluster?

Yes. Several servers can be linked with a cluster ID so players can travel between maps.

How do I install mods?

Mods for ARK: Survival Ascended come from CurseForge. Enter the mod IDs in the startup variables and the server downloads them at startup. Players get the mods automatically when they connect.

Can console players join?

Yes. ARK: Survival Ascended supports crossplay between PC, Xbox and PlayStation – on your own server too.

How do I keep the server up to date?

ARK gets frequent updates. A restart in the panel fetches the current version; with a schedule for nightly restarts the server stays up to date automatically.

Which languages and libraries work?

Node.js with discord.js and Python with discord.py are prepared. Other Node or Python bots run on the generic images, the start command is yours to set.

How does my code get onto the server?

Via a Git repository (URL and branch as start variables) or through the file manager and FTP in the panel. Dependencies are installed on start.

What happens when the bot crashes?

The panel restarts it automatically. The console shows the output so you can find the error.

Does the bot need a port?

No. A Discord bot connects outbound to Discord. If your bot also serves a website or API, open a ticket and we will assign a port.

Where do I put the bot token?

Ideally in a .env file in the file manager or as a startup variable – never directly in the code and never in a public Git repository. If a token does leak, reset it right away in the Discord developer portal.

Can my bot use a database?

Yes. You create a MySQL database in the panel with one click. For small bots, SQLite as a file in the server folder is also enough.

How much memory does a bot need?

A simple bot gets by with 512 MB. Bots on very many Discord servers or with music playback need 1 GB or more.

How is WireGuard different from OpenVPN?

WireGuard consists of far less code, runs in kernel space and uses a fixed, modern cipher suite. The result: faster connection setup, higher throughput and a smaller attack surface.

How many devices can I connect?

As many as your plan includes – from 5 (Solo) to 512 (Enterprise). You can add more devices to every plan. Each device gets its own key pair.

What is the difference between full and split tunnel?

With a full tunnel (0.0.0.0/0) all traffic goes through the gateway and you appear on the internet with its IPv4. With a split tunnel only the networks you enter go through the tunnel; everything else uses your own connection. You set this per device.

Do I get my own IP address?

No. You reach the internet via the gateway’s IPv4, which several customers share. We do not route public networks, and there is no IPv6 in the tunnel. For your own addresses a VPS is the right product.

Is traffic throttled?

Only if you transfer more than your plan’s limit within 24 hours. Your access then continues at 10 % of the speed until the last 24 hours drop below 90 % of the limit – this happens automatically. Booking more speed also raises the limit.

Can I increase the speed later?

Yes, in every plan in steps up to 2.5 Gbit/s; the surcharge is monthly and can be changed again at any time. Switching to a larger plan works too, and your tunnel range grows with it.

Can I link sites?

Yes. On a device, such as the router at a site, enter the private networks behind it. The gateway routes them to your other devices. Other customers’ networks are separate; networks overlapping your tunnel range are rejected.

How fast is a new domain active?

Usually shortly after payment. Some extensions take a little longer at the registry.

What is an auth code?

A password for your domain issued by your current provider. It confirms the domain is yours and may be transferred.

Do I need web hosting?

No. You can point the domain at any server – a VPS with us, your web hosting or somewhere else.

Can I use email with my domain?

Yes, with our email package or web hosting. Both can be connected to the domain.

Can I cancel a domain?

Yes, any time in the client area, effective at the end of the term. Until then it stays yours.

What is the difference between a VPS and a root server?

With a VPS, several servers share the cores of an AMD EPYC – inexpensive, but without a guaranteed performance level. With a root server the threads are assigned to you and not oversold. If you need full compute power around the clock, choose the root server.

Which size is right for me?

The fixed plans range from 4 to 64 GB RAM. If none fits exactly, build your own in the configurator: vCores, RAM and NVMe storage freely combinable. The advisor on this page helps you choose.

Which terms are available?

1, 3, 6 or 12 months. Longer terms are cheaper, and the price stays fixed for the chosen term – no increase during the term.

How quickly is my VPS ready?

After payment our system sets up the server automatically – usually it is ready within a few minutes. The access details arrive by email and are available in the customer area.

Can I switch to a larger plan later?

Yes, directly in the customer area. The difference is charged pro rata. Cancellation takes effect at the end of the paid term.